FAQ
1. Ordering Coffee and Accessories
Discover how to easily shop our wide selection of coffees and accessories online. Learn about our new customer discounts, free shipping options, and how to gift coffee with a personal touch.
How can I purchase coffee and accessories from Voyage of the Bean?
All our coffees, accessories, and cups are available for purchase online on our Shopify store. Simply choose the items you love, add them to your cart, and complete checkout to place your order.
Do you offer any discounts for new customers?
Yes! New customers enjoy a 10% discount on their first purchase with code NEWCUSTOMER. Enter the code at checkout to redeem.
How does your free shipping work?
We offer free shipping on all orders over $50. No need to add a code—this discount will automatically apply to eligible orders at checkout.
Can I buy coffee as a one-time purchase or as a subscription?
Currently, we offer all our products for one-time purchase only. If you'd like to see a subscription option, let us know!
Can I send coffee as a gift?
Yes! At checkout, simply select the “Send as a Gift” option, add a personal message, and we’ll take care of the rest.
2. Shipping and Delivery
Find information on our processing and shipping times, delivery options, and current shipping destinations, including guidance on how your coffee order is packaged for optimal freshness.
How long does it take to process and ship my order?
Orders are processed within 48 hours. You’ll receive a tracking link once your package is on its way, so you can follow its journey from our roastery to your doorstep.
How long until I get my coffee accessory?
Delivery times vary depending on the product, as we source our accessories from all over the world. In general, it can take 5 to 15 days or more for your order to arrive. Many of our products go through customs upon reaching the U.S., and processing times can be unpredictable. Once cleared, our logistics team works quickly to get your order to you as soon as possible.
Our coffee, however, is roasted domestically and shipped immediately after roasting to ensure maximum freshness. You can expect your coffee order to arrive quickly so you can enjoy it at its peak flavor.
What are your shipping options?
For standard shipping, orders typically arrive within 3-5 business days. Expedited shipping options may be available at checkout for an additional cost.
Do you ship internationally?
At this time, we only ship within the U.S. We're working on expanding our reach in the future—stay tuned!
Will my coffee fit in a standard mailbox?
Our packages may not fit in all mailboxes. If no one is available to receive the delivery, your carrier may leave a delivery notice.
3. Coffee and Brewing
Explore our coffee selection and freshness practices, along with brewing tips and equipment recommendations to make the most of every cup.
What types of coffee do you offer?
Our selection includes freshly roasted whole beans, single-origin coffees, and specialty blends curated from around the world. We also offer grinding options to suit your preferred brew method.
How fresh is your coffee?
We roast our coffee regularly to ensure each order arrives fresh. We recommend storing your beans in a cool, dry place and brewing soon after delivery for the best flavor.
Do you have brewing tips?
Yes! We believe in celebrating the story of every cup, and part of that story is brewing it just right. Check out our brewing guides on our website for tips to bring out the best in every sip.
What brewing equipment do I need?
Whether you use a simple French press, an espresso machine, or a pour-over setup, we’ve got you covered. For coffee brewing advice and equipment recommendations, feel free to reach out.
4. Account and Billing
Learn about payment methods, account support, and how to subscribe to our newsletter for the latest updates from Voyage of the Bean.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shopify-supported payment methods for your convenience.
I forgot my account password—what should I do?
No problem! Head to the login page, click “Forgot Password,” and follow the instructions to reset your password.
How do I subscribe to your newsletter?
You can subscribe via the form on our homepage to receive the latest news, product releases, and exclusive offers from Voyage of the Bean.
What brewing equipment do I need?
Whether you use a simple French press, an espresso machine, or a pour-over setup, we’ve got you covered. For coffee brewing advice and equipment recommendations, feel free to reach out.
5. Returns and Feedback
Understand our return policy and how to share your experience with us, including customer support details for any questions or assistance.
What is your return policy?
For detailed information on returns, please see our return policy page or contact us directly. We want you to be fully satisfied with your purchase.
How can I provide feedback?
We value your feedback! Please share your thoughts with us via email or by leaving a review on our Shopify store.
Who can I contact if I need help?
Our customer support team is available Monday through Friday, 9 a.m. to 5 p.m. EST. Reach us at here, and we’ll be happy to assist.
Get in touch
Have questions about your order, or a general enquiry?
